Call Us: 919-295-2809

FAQS

FAQs

What confections are offered by Sweet Synergy?

  • Cake Truffles – bite-size moist cakes dipped in chocolates
  • Stuffed Chocolate Chip Cookies – Chocolate Chip Cookies stuffed with Chocolate or Red Velvet cake truffles
  • Mini Lemon Cupcakes
  • Dipped Pretzels & Dipped Fruit
  • Candy Buffets (Three months’ notice required for any event)

What is the serving size of the cake truffles?

  • Standard cake truffles serving size is two.

Where is Sweet Synergy located?

  • Sweet Synergy is located in Durham County, Durham, NC.

How can I place my order for confections?

  • Complete the contact form on the website. Or, submit your questions, order, and inquiries about our products, etc. to sweetsynerync@gmail.com. Or, call Sweet Synergy at 919 295 2809. A SS representative will return your call or email for confirmation during business hours.

What celebrations are Sweet Synergy’s confections available for?

  • Birthday Parties
  • Bridal Showers
  • Weddings
  • Baby Showers
  • Holiday Parties
  • Valentine’s Day
  • Get Well Gifts
  • Just Because Gifts
  • Housewarming Gifts
  • Corporate Gifts
  • Tradeshow Giveaways

How are our cake truffles made?

  • Our entire line of confections is made fresh, from scratch, by hand.

How can I place my order?

Will I be contacted when I place an order online?

  • Yes. You will always be contacted via phone or email to confirm your order and if we are able fulfill your order for the date needed.

Does Sweet Synergy ship?

  • Sweet Synergy does not ship at this time.

Do we deliver locally?

  • Deliveries within Durham, Chapel Hill and Carrboro range from $10.00. Deliveries for Raleigh, Wake Forest, Cary, Morrisville, Apex, Holly Springs, Garner and Clayton area range from $20.00 and up. The delivery fee will be assessed when placing your order. Deliveries outside the normal delivery areas will require an additional fee.
  • If a meet-up location is preferred, a fee of $7.00 will be assessed to the invoice at the time of your order or consultation.
  • Deliveries and pickups are available after 5:00PM Monday-Saturday, unless other arrangements have been made during the order process or consultation.
  • If you are outside our delivery area and prefer to pick up your order, we can arrange for you to transport and set up your own confections. We will assist with internal structure and packaging for confections transport for an additional fee. The details can be discussed further at your consultation.

Can I store the cake truffles?

  • Yes. You can enjoy them right away. Although, fresh is best. We suggest that you freeze them in their packaging, thaw and serve. The cake truffles will thaw 45 minutes to an hour or so. If they are not individually wrapped, place them on your favorite serving dish until thawed. Some like them best slightly chilled and some like them at room temperature.
  • If you desire to keep them longer, store them in an airtight container up to 2 weeks in the refrigerator or up to 90 days in the freezer.

Can I modify or cancel my order?

  • Make your list and check your order twice. All orders are final once the payment has been made in full.

When is payment due?

  • Payment is due immediately. As soon as your order is placed, an invoice will be sent or credit card can be taken via the phone using Square. There is absolutely no exception. If your order has not been paid the same day your order has been placed, please consider your order null and void. Any order under $300, payment is due in full and immediately.

Are other payment options available for larger orders?

  • Other payment arrangements may be available for orders over $300. That must be discussed at the time of your order or consultation. Otherwise, the payment is due immediately and in full.

What do I need to know about allergens?

  • Cake truffles are processed in a facility that uses wheat, eggs, milk, peanuts, tree nuts, coconut, cinnamon and soy. We try out best to make sure nuts are not being used when preparing truffles that do not require them. Cake truffles may be exposed to other allergens.

Does Sweet Synergy take checks?

  • Yes. Make checks, money orders or cashier’s check out to Sweet Synergy. All returned checks will incur a fee of $25. Charges will be added to your invoice and emailed to you immediately. Full payment via credit card is due immediately. If payment is not made, your order will be null and void.

Does Sweet Synergy offer consultations?

  • Sweet Synergy offers free consultations that would be unique to your occasion. Please contact us as soon as know the date of your event, so that we can schedule a consultation to discuss your confection selection.

Can Sweet Synergy hold your date on the calendar?

  • We cannot hold dates on the calendar, until a contract is signed and 50% deposit has been paid.

Is there a sales tax?

  • Yes. The rate is 7.5%.

What are our hours of operation?

Monday-Friday: 11AM to 6:00PM (Available via email, voicemail and phone)

Times for delivery – 5PM-6PM (Monday-Friday)

Saturday: By appointment only


Order Policies

To place an order at any time, please use the contact form on the website (sweetsynergync.com) Monday to Saturday or call Sweet Synergy between 11:00am and 6:00pm at 919 295 2809.

Please have the product information ready when you call to place your order. Payment by major credit card is required when placing an order.

To confirm your order, we require full payment to be paid when the order is placed. An invoice will be sent as an option via PayPal for you to pay, if you prefer not to give your credit card information via phone. Credit card information cannot be sent via email or voicemail. Orders will not be processed due to security reasons.

We accept Visa and MasterCard when placing your order by phone, using Square.

When inquiring after hours, please email us at sweetsynergync@gmail.com, with your name and phone number and a description of what you are interested in placing an order for. A SS representative will contact you during regular confection hours to confirm your order.

No changes to your order such as flavors or finishing details will be accepted once full payment is received.

If the confection order is canceled with more than 48 hours’ notice of scheduled pick up date, a refund or store credit will be issued for 50% of the order total.

If the confection order is canceled with less than 48 hours’ notice of the scheduled pick up date, the full cost of the order is nonrefundable.

The above policy excludes wedding and special occasion orders that have been issued an invoice. Please refer to invoice for stated cancellation policy.


Delivery Policies

All Special Occasion and Wedding Confections including favors and Decorative Cupcakes are available for delivery.   Deliveries within Durham, Chapel Hill and Carrboro range from $10.00 and up. Deliveries for Raleigh, Garner and Clayton area range from $20.00 and up. The delivery fee will be assessed when placing your order. Deliveries outside the normal delivery areas will require an additional fee.

If a meet-up location is preferred, a fee of $7.00 will be assessed to the invoice at the time of your order or consultation.   For highly complex confections like our Custom truffles for weddings, etc. or Candy Buffets, a set-up fee will apply in addition to the delivery fee. Rental fees will apply for candy containers. This fee will be assessed during your consultation.   If you are outside our delivery area and prefer to pick up your order, we can arrange for you to transport and set up your own confections. We will assist with internal structure and packaging for confections transport for an additional fee. The details can be discussed further at your consultation.